Парни, есть у нас крутые спецы по Алиэкспрессу с опытом ведения споров с продаваном?
Возникла пустяковая вроде бы ситуация, но он мозги выносит мне.
Я заказал посылку, ее тут же отправили. Дальнейшую нашу переписку проще процитировать (читать снизу вверх):
"Evgeniy
2016-10-10 00:19:50
But it is not so- I have not received the parcel. First I get my money, and then I am ready to specify any reason what you want. Sorry.
Jiena Wu
2016-10-09 20:50:56
hi,please change the dispute and choose "personal reason” -Did you received the order?-Yes-I no longer need the product.
so Ali can quickly refund you.
thank you for your effort.
Jiena Wu
2016-10-09 20:50:17
hi,please change the dispute and choose "personal reason” -Did you received the order?-Yes-I no longer need the product.
so Ali can quickly refund you.
thank you for your effort.
Jiena Wu
2016-10-07 21:16:05
ok, we can not refund you successfully if the order not confirmed. so can you please open a dispute whatever reason you like?
is it ok for you?
please consider and tell us your ideas so we can better solve it for you.
Evgeniy
2016-10-07 02:28:08
I have a paypal account, I wrote it: *****@yandex.ru
I have not received the parcel, so I will not specify this reason in dispute. A problems in working of your post- is not my problem. Do you understand me?
I'm waiting for a refund to my paypal account, and when the money will be transferred - I'll confirm receipt of the goods.
Do you agree?
Jiena Wu
2016-10-07 00:30:08
hi, if you don't have a paypal account,please file a dispute and choose" personal reason” -Did you received the order?-Yes-I no longer need the product.
please remember this reason.
so ali and us can quickly refund you and you can get the money in no time.is it ok for you?
thank you for your effort.
Evgeniy
2016-10-06 03:57:18
Sorry, what means "confirm the order?" You are asking me to press the "confirm goods received"? But I have not received anything
I am ready to confirm as soon as my account receipt of money. Otherwise I will have to press the "open dispute" button. Thank you for understanding me.
Jiena Wu
2016-10-06 01:20:16
OK,(could you pls confirm the order for us.)
after you have confirmed it pls let me know cos we dont know whether the buyers have done it if you dont inform us ,
we will make a refund for you immediately.
is it ok for you?
Evgeniy
2016-10-05 06:29:04
Ok.
*****@yandex.ru
I'm waiting for the money to this account. Thanx.
Jiena Wu
2016-10-05 03:05:02
we normally make a refund in paypal
if you have not paypal account could you pls register one for it.
as we know the paypal account is registered by an email address.
Such as :xxx@gmail.com
looking forward to hearing from you.
Evgeniy
2016-10-04 05:08:37
Sorry. My wife's account is
https://www.paypal.me/*****
You can refund the money there.
Evgeniy
2016-10-04 02:37:40
I do not have an account in Paypal. What is the problem to return the money to the Visa card? What is the repayment period in this case?
Jiena Wu
2016-10-04 00:23:41
hi,thank you for your reply.
ok,do you have a paypal so we can better refund you and you can get the money quickly?
is it ok for you?
please tell us your ideas we will solve it to your satisfactory.
Evgeniy
2016-10-03 03:17:52
No. I thought about it and decided to return the money, sorry. Then I'll order only the tablecloth again.
Jiena Wu
2016-10-03 01:45:46
Do you mean that you still want a replacement ?
Evgeniy
2016-10-02 11:13:49
Hi, Jiena Wu.
I'm looking for "PVC Waterproof Oilproof Square Tablecloth 100x100cm", but other products is not important. How do you advise me to do for this order?
Best regards.
Jiena Wu
2016-10-01 11:16:17
Dear valued customer,
Pls forgive bad post office.
we checked with China post and found that the package is on its way of return because of strict screening.
sorry for this unexpected issue.
in this situation, we are willing to issue a resend or a refund,
which one do you prefer?
Sincerely waiting for your quick reply.
Best regards
Customer Service Team"
Кароче продаван настаивает, чтобы я типа отказался от уже полученного товара. В диспуте молчит, тянет время. Я устал ему повторять, что так делать я не буду. Вопрос- чем решится вопрос, если я просто перестану с ним общаться? Деньги вернут автоматом?
